General Terms & Conditions – Alfa Mobile B.V.

1. Definitions

In these General Terms & Conditions, the following terms have the meanings assigned to them below unless the context dictates otherwise:

• “Company”: Alfa Mobile B.V., with registered office at Rotterdam Airportplein 22, 3045AP Rotterdam, registered at the Dutch Chamber of Commerce under number 98537717.

• “Customer”: Any business entity or professional acting in the exercise of its business or profession that enters into an agreement with Alfa Mobile B.V.

• “Products/Services”: Spare parts, accessories, and repair tools for smartphones, tablets, watches, and gaming devices sold by Alfa Mobile B.V.

• “Website”: www.alfamobile.eu

• “Day”: Calendar day.

2. Applicability

2.1 These terms and conditions apply to all offers, quotations, orders, and agreements concluded between the Company and the Customer.

2.2 Any terms and conditions used by the Customer that conflict with or add to these terms shall not apply, unless expressly agreed in writing by the Company.

2.3 Deviations from these terms must be agreed in writing.

3. Offers and Orders

3.1 All offers and quotations of the Company are non-binding and may be withdrawn at any time unless a specific acceptance period is stated.

3.2 An agreement is only concluded upon written confirmation by the Company or full execution of the order by the Company.

3.3 Descriptions, images, illustrations, measurements, weights, and performance specifications are indicative only. Minor deviations do not constitute grounds for claims.

3.4 Obvious errors in offers or quotations do not bind the Company and do not create any obligation to compensate.

4. Prices and Payment

4.1 All prices are in EUR and exclusive of VAT and shipping costs.

4.2 Prices are based on factors known at the time of the offer, including raw materials, labor, taxes, and exchange rates. The Company reserves the right to adjust prices for any orders not yet delivered due to changes in such factors.

4.3 The Customer has no right to cancel the order or claim damages due to price adjustments.

4.4 Payment is due in advance via bank transfer unless expressly agreed otherwise.

4.5 Orders are invoiced per delivery, even if partial deliveries occur.

4.6 If payment is not made on time, the Customer is in default without notice, and statutory commercial interest applies.

4.7 The Company may suspend deliveries or reclaim goods under retention of title until payment is received in full.

5. Delivery and Shipping

5.1 Orders placed Monday–Friday before 18:00 (6 PM) will be shipped the same day. Orders placed after 18:00, during weekends, or on public holidays will be processed on the next business day.

5.2 Shipping Methods and Costs:

5.3 The Company supplies exclusively to business customers (B2B).

5.4 Risk Transfer: Risk passes to the Customer upon handover of goods to the carrier (UPS, DHL, PostNL, or equivalent). The Customer bears all risks of loss, damage, or delay during transport. Transport-related claims must be addressed directly with the carrier. The Company may assist upon request.

5.5 Delivery areas: Europe only. If a country is unavailable at checkout, the Customer may contact the Company for a quote.

5.6 Damaged or Missing Goods: Notify the Company within 24 hours of delivery with photos if possible. The Company will assist in handling claims with the carrier.

6. Warranty and Complaints

6.1 Warranty is only provided if explicitly agreed in writing. Any statutory rights under mandatory law remain unaffected.

6.2 If a valid warranty claim is recognized, the Company may, at its discretion, repair or replace the products.

6.3 Warranty does not cover defects caused by:

• Improper use, mishandling, or unauthorized modifications

• External events (fire, water damage, etc.)

• Use by third parties without Company consent

6.4 Complaints must be reported in writing promptly:

• Visible defects: within 7 days of delivery

• Hidden defects: within 10 days after discovery

6.5 Unauthorized returns will not be accepted. Risk remains with the Customer until credited by the Company.

7. Retention of Title

7.1 All delivered products remain the property of the Company until full payment of all claims, including interest, costs, and penalties.

7.2 The Customer must handle the products with care and mark them as the Company’s property.

7.3 The Customer may not pledge, transfer, or encumber products under retention of title.

7.4 If the Customer defaults, the Company may reclaim products at the Customer’s expense, with the Customer providing access for inspection or collection. Credit will be given for market value, minus costs of recovery.

8. Limitation of Liability

8.1 The Company is only liable for direct damages caused by intentional or gross negligence of its management.

8.2 Indirect damages, including lost profit, downtime, or consequential damages, are excluded.

8.3 Total liability per agreement is limited to the invoice value of the affected products.

8.4 Liability exclusions apply even if the Customer could have insured against the risk.

9. Force Majeure

9.1 The Company is not liable for failure to perform due to circumstances beyond its control, including:

• Strikes, lockouts, or labor disputes

• Delays in transport or supply chain

• War, terrorism, or civil unrest

• Natural disasters

• Government restrictions

9.2 Obligations are suspended during force majeure. If the situation lasts more than three months, either party may terminate the agreement without compensation.

10. Termination

10.1 The Company may terminate the agreement immediately if the Customer:

• Defaults on payment

• Becomes insolvent or files for bankruptcy

• Has assets seized

10.2 All outstanding invoices become immediately due upon termination. The Company is not liable for any resulting damages.

11. Intellectual Property

11.1 All intellectual property rights related to products, software, and documentation remain with the Company.

11.2 No rights or licenses are transferred to the Customer without written consent.

12. Privacy and Data Protection

12.1 The Company complies with the EU General Data Protection Regulation (GDPR).

12.2 Customer data is processed solely for order fulfillment, accounting, and legal compliance.

13. Governing Law and Dispute Resolution

13.1 Dutch law applies exclusively.

13.2 The United Nations Convention on Contracts for the International Sale of Goods (CISG, 1980) is expressly excluded.

13.3 All disputes arising from agreements shall be submitted to the competent court in Rotterdam.

Alfa Mobile B.V.
Rotterdam Airportplein 22, 3045AP Rotterdam
info@alfamobile.eu

www.alfamobile.eu